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Webmaster Forum / Browsers / Internet Explorer / August 2008IE 6 fails to start (wants to send error report)
On the system in question (win-98se, fully patched/updated) IE was well behaved. I was away for a few days and a relative stayed at my house and was using the computer. At some point IE got screwed up. So right now when IE is launched, no IE window is created or started. Instead, some sort of error window comes up that says "Microsoft Internet Explorer has encounterd a problem and needs to close". There is a checkbox to restart IE, along with a couple of buttons (send error report, don't send report). The details of the report contains the following selected info: Error Signature: AppName: iexplore.exe modver: 4.72.3812.600 Appver: 6.0.2800.1106 Offset: 00001af2 ModName: shell32.dll Exception Information: Code: 0xc0000005 flags: 0x00000000 Is it correct that the problem here is the interaction between ie and shell32? Shell32.dll is version 4.72.3812.600, user32.dll and user.exe is version 4.10.2231. Would a remedy be to install IE? Is that even possible? PS: Firefox continues to function correctly, although I believe that I'm seeing some strange behavior (such as the home, end, and arrow keys don't always function in the URL entry box). > On the system in question (win-98se, fully patched/updated) IE was well > behaved. I was away for a few days and a relative stayed at my house [quoted text clipped - 29 lines] > I'm seeing some strange behavior (such as the home, end, and arrow keys > don't always function in the URL entry box). Do a thorough check for malware, following all of the steps at one of these Web pages. Help with malware: All MS-MVP Sites. http://aumha.org/a/parasite.htm http://aumha.org/a/quickfix.htm http://www.elephantboycomputers.com/page2.html#Removing_Malware http://mvps.org/winhelp2002/unwanted.htm http://inetexplorer.mvps.org/darnit.html http://www.mvps.org/sramesh2k/Malware_Defence.htm Unexplained computer behavior may be caused by deceptive software. http://support.microsoft.com/kb/827315 So How Did I Get Infected Anyway? For quite a few people it's by installing programs like Messenger Plus, whose ads for malware don't identify the malware as such and try to convince you that you owe it to the author. See also: http://www.wilderssecurity.com/showthread.php?t=27971 Don't ever do a "default" install of anything. Always choose Custom and see what else is being carried along. Don't install any extras you're not sure of.  SignatureFrank Saunders MS-MVP IE,OE/WM Do not reply with email Unexplained computer behavior may be caused by deceptive software http://support.microsoft.com/kb/827315 Run a /thorough/ check for hijackware, including posting your hijackthis log to an appropriate forum. Checking for/Help with Hijackware http://aumha.org/a/parasite.htm http://aumha.org/a/quickfix.htm http://aumha.net/viewtopic.php?t=5878 http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction http://mvps.org/winhelp2002/unwanted.htm http://inetexplorer.mvps.org/data/prevention.htm http://inetexplorer.mvps.org/tshoot.html http://www.mvps.org/sramesh2k/Malware_Defence.htm http://defendingyourmachine2.blogspot.com/ http://www.elephantboycomputers.com/page2.html#Removing_Malware When all else fails, HijackThis v2.0.2 (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use. It will help you to both identify and remove any hijackware/spyware with assistance from an expert. **Post your log to http://aumha.net/viewforum.php?f=30, http://forums.spybot.info/forumdisplay.php?f=22, http://castlecops.com/forum67.html, or other appropriate forums for review by an expert in such matters, not here.** If the procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA) computer repair shop. Signature~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ > On the system in question (win-98se, fully patched/updated) IE was well > behaved. I was away for a few days and a relative stayed at my house [quoted text clipped - 29 lines] > I'm seeing some strange behavior (such as the home, end, and arrow keys > don't always function in the URL entry box). >> On the system in question (win-98se, fully patched/updated) IE was well >> behaved. I was away for a few days and a relative stayed at my house >> and was using the computer. At some point IE got screwed up. Buy, beg, or steal a copy of XP and stop messing around with 98. I've been running it on my personal machines and test beds since it was in beta, and it's vastly superior and far more stable I have a similar problem. After I downloaded skype, my internet, I/E stopped responding. I can open the internet but it stops responding after my opening window. I get a blank window and something flashes a few times. I can't even check it for a hijack, because i can't switch windows. Also, when I am in O/E and I click on an underlined URL, I get a blank window and I/E does not respond. I would appreciate any suggestions. O.E seems to work anmd I use XP. thanks. Al > Unexplained computer behavior may be caused by deceptive software > http://support.microsoft.com/kb/827315 [quoted text clipped - 60 lines] >> I'm seeing some strange behavior (such as the home, end, and arrow keys >> don't always function in the URL entry box). |
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