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Webmaster Forum / Browsers / Internet Explorer / January 2007Since downloading IE 7, can no longer get into hotmail account:
The irony, isn't it? In IE 6, was able to log in as my user name and password to get to my hotmail Inbox. Now with 7 I'm not able to get beyond an MS page telling me there's a problem. The page says: --------------- Internet Explorer cannot display the webpage Most likely causes: a.. You are not connected to the Internet. b.. The website is encountering problems. c.. There might be a typing error in the address. What you can try: Diagnose Connection Problems More information --------------- I've gone back to IE 6 on another machine, and am able to get in just fine. How can this be fixed in IE 7? Thank you for any help. > The irony, isn't it? > [quoted text clipped - 21 lines] > > How can this be fixed in IE 7? Thank you for any help. we have IE7 and my son uses Hotmail with no problems............we have changed nothing from the default settings. > The irony, isn't it? > [quoted text clipped - 21 lines] > > How can this be fixed in IE 7? Thank you for any help. This is not a known issue with IE7. You are connected and spelling it correctly? www.hotmail.com Have you tried going to www.msn.com and clicking on a Hotmail link from there? > This is not a known issue with IE7. You are connected and spelling it > correctly? www.hotmail.com Have you tried going to www.msn.com and > clicking on a Hotmail link from there? KCB, thank you for replying. I make it all the way into "Sign In - Windows Internet Explorer." My hotmail account is already conveniently displayed in the "E-mail address" field. (No misspellings in the URL, no phish site, valid e-mail address is in the field just mentioned.) I get led into a wall after I press <Enter> following entry of a password I know to still be valid. If I use Firefox, I get the same results. All other sites are available to me. If, otherwise, I leave my XP SP2 Pro account (which I've set up to be user utilized for ordinary usage), and go to the Administrator account and try the same thing from there, everything's fine. I can get into the depths of Hotmail using either IE7 or Firefox2. Thanks again. >> This is not a known issue with IE7. You are connected and spelling >> it correctly? www.hotmail.com Have you tried going to www.msn.com [quoted text clipped - 19 lines] > > Thanks again. I ran across this at Hotmail Help. The only thing that stuck out to me was the cookies issue toward the end. Do you have cookies enabled for the one that's not working? If you can't sign in to a website or service with your Windows Live ID, try the following: a.. Make sure that your whole e-mail address, including the part after the @ sign, is typed in the E-mail Address box. b.. Check that the Windows Live ID network isn't temporarily out of service. c.. Check that the website or service that you want to sign in to has the Windows Live symbol. d.. Make sure that you typed your password correctly. Passwords are case sensitive (Capable of distinguishing between uppercase [capital] and lowercase [small] letters. For example, A is different from a. If information is case sensitive, it must be typed with the required capitalization.) . If you've forgotten your password, try to reset it. e.. If you haven't used your Hotmail or MSN e-mail address for a long time, it may be deactivated. If your account is deactivated, visit the Hotmail registration website to open a new account. f.. Your user name may become unavailable if it doesn't have msn or hotmail after the @ sign, and you haven't used the account for more than a year. To sign up for new credentials, visit the Windows Live ID website. g.. Make sure that you have configured your browser to allow cookies (A small text file, created by a website, that stores information on your computer. For example, your preferences when visiting those sites.) . If your browser doesn't allow cookies, you can't sign in with your Windows Live ID. Configure your browser to allow cookies 1.. In Windows Internet Explorer, click Internet Options on the Tools menu. 2.. Click the Privacy tab, and then click Advanced. 3.. Select the Override automatic cookie handling check box. 4.. If you're using a shared computer, select the Always allow session cookies check box. -or- If you're using a private computer, under First-party Cookies, click Accept. 5.. Click OK, and then click OK again. Note To sign out of a Windows Live ID website, click Sign Out. If you're unable to sign out of a Windows Live ID website, try deleting all the cookies from your computer. To do this, open Control Panel, and then double-click Internet Options. Click Delete Cookies, and then click OK. > If you can't sign in to a website or service with your Windows Live ID, > try the following:... --- Thanks KCB. I tried these and nothing worked. But thanks for passing this along. > Thanks KCB. I tried these and nothing worked. But thanks for passing this > along. If you haven't already, you might also want to experiment with the Internet Zones settings in IE7 -> "Tools" -> "Internet Options" -> "Security" by using "Enable" for every setting you can for "Trusted Sites" and "Prompt" setting for every setting you can for "Internet Sites" as mentioned in discussion: http://groups.google.com/group/microsoft.public.internetexplorer/browse_frm/thre ad/f3ead33d273b2169/36e0dec9bcd587e0#36e0dec9bcd587e0 Also, try adding the following sites to "Trusted Sites" (Microsoft/MSN/Hotmail/Live sites seem to be using Passport sites for logging in): *.hotmail.com *.imagine-msn.com *.live.com *.live.net *.microsoft.com *.msn.com *.passport.com *.passport.net *.sclive.net *.windows.com *.windowsupdate.com According to my experience IE7 seems to need to know the "http" versions also (I'm using very strict "Custom level" settings myself in IE7), so try adding these "http" versions also to "Trusted Sites": http://www.hotmail.com http://www.imagine-msn.com http://www.live.com http://www.live.net http://www.microsoft.com http://www.msn.com http://www.passport.com http://www.passport.net http://www.sclive.net http://www.windows.com http://www.windowsupdate.com I myself also seem to have a very strange problem with my monitor settings / monitor software as you can read from this discussion: http://groups.google.com/group/microsoft.public.internetexplorer/browse_frm/thre ad/893ff979b3c25315/ba14c985951972b9#ba14c985951972b9 |
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