"A previous installation has pending work requiring a reboot...."

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Charles Ware - 26 Jul 2004 00:21 GMT

On W2K w/sp4 a previous attempt to upgrade IE5 to IE6 aborted. Every
attempt now to update results in the same message: A previous installation
has pending work requiring a reboot. You need to restart your computer to
complete that installation before running Internet Explorer Setup. Setup wil
now close.

Reboot has been done
Proceedures suggested in Microsoft knowledge Base Article - 221863 have been
followed with still no success installing IE6.
What next?

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Splinter - 28 Jul 2004 02:21 GMT

>On W2K w/sp4 a previous attempt to upgrade IE5 to IE6 aborted. Every
>attempt now to update results in the same message: A previous installation
[quoted text clipped - 6 lines]
>followed with still no success installing IE6.
>What next?

    You might want to try to navigate to this key and *after*
exporting it to a reg file, try to delete it from the system, or
scroll down to the option under this key called "IsInstalled" and
change the "1" to a "0"
    Either way, it's a good idea to make a backup/export of the
key listed below in case something goes wrong, you can restore the
information.
    The key is: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active
Setup\Installed Components\{89820200-ECBD-11cf-8B85-00AA005B4383}
    That's the only thing that may clear the problem up. It's
risky and you need to be certain that you're altering the right key.
Double-check the numbers against the registry and that will help.

<<<Splinter>>>

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Webmaster Forum / Browsers / Internet Explorer / July 2004

"A previous installation has pending work requiring a reboot...."