Webmaster Forum / Flash / General Flash Topics / September 2008

I'm having the same problem and nobody seems to have an answer.

Report the bug, just in case they are not aware of it - as the the "important
note" at the bottom of the screen says, this forum is not an official customer
support channel. So just asking the question here doesn't mean that now they
know about the problem!

Use the bug reporting page :
http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

Hey guys,
   I just had a pretty long conversation with Adobe support and may have an
insight. I have a separate drive that I keep all my projects on and that I work
off of. It's not a network drive, just a second internal one. When I installed
CS3 and began working on some of my stuff, Flash would crash intermittently, as
well as when I tried to preview and publish files. After working at it for a
long time, we figured out that if I had content on my root drive, then I would
not get the errors and crashes, but when it lived on my projects drive, then it
would continue to plague me. So, the Flash engineer told me that they recommend
keeping the project that you're working on on the same drive that Flash is
installed on. I proceeded to tell her how foolish I thought that advice was,
and foolish that the program was acting that way, but she insisted that was the
only way to get around this. Of course I have no choice, since I need to be
able to work. There were some other odd behaviors, like crashes on projects
that had originated in Flash 8, but not on native CS3 projects, but it
basically came down to where the file lived. SO, I guess they know about this
problem, but it doesn't seem like good practice to keep your projects on your
system drive. For now I am copying them over when I need to work, and then
putting them back on the projects drive when I am done. This is on a PC running
Windows XP Pro. Maybe this sheds some light on your problem?

I have a (similar, yet different) problem.
As stated here many times, I have been using CS3 for quite a while.  Now,
working on a DEADLINE CRUNCH FOR A CLIENT, a project will not publish.
No error messages; no 'crash' per se.
When I choose to PUBLISH, I get the familiar progress bar.  But at about 20% -
25% the dialot disappears.  That's it. No files are written (SWF, HTML, EXE)
but there is no error.
This particular project has been growing and I do periodic Publishing to
preview it and to share progress with the client.
In an effort to troubleshoot I:
  a. Removed all but one scene
  b. reduced the length of the timeline
  c. deleted unused resources

I need help FAST.

Can others please report whether they experience this? I want to know how
common the problem is. I use Flash heavily since 2000, but have resisted buying
CS3. I was considering finally buying it next week, but am scared off by these
comments. I rely too much on quick turnaround work for my clients and can't
afford crashes and bugs like this.

I was editing a file I created in an earlier version of Flash (MX) and went to
save it as the default fla CS3 format but then couldn't publish without a crash
in CS3. I got around this 2 ways, yet both are not ideal. First, I went back to
using Flash MX and was able to edit and publish successfully. Second, I opened
the MX created flash file in CS3, edited, published and then carefully saved it
as a Flash 8 document, not the default CS3 format.

maybe you can try renaming the configuration folder for Flash cs3.   the
configuration folder for Windows XP is in c:/documents and settings/<your
username>/local settings/application data/adobe/flash cs3/en/

This helped me once out once. Hope it does the trick.

Turns out that my problem was actually to do with the Shape Tween thats I was
using, I found an interesting post on someone's blog that suggested that if you
delete the history and make sure that the subselection tool isn't selected when
scrubbing the timeline, it should no longer crash. Et Voila!

http://www.biteycastle.com/blog/2007/07/bug-hunting.html

I'm watching this thread and will try to make some time to do a little research.  Anyone who's crashing on publish should -absolutely- open a support case via http://www.adobe.com/support/flash!!!!

I swear I got the crash after the 9.0.2 update was applied.

My main swf is mostly empty, and writing all of the code via external AS
classes. I am using a MacBook Pro, OSX 10.4.11.

My crashes do not happen immediately however; it dumps me out only when I do a
Test Movie (publish is fine), and at the stage where my swf is in the process
of loading, or begins to load an external file through the URLLoader object
(I'm calling various loads to XMLs, PHPs, FLVs, and JPGs).

This happens consistently to two separate projects I am working on, both of
which access external files in one form or another.

I have done the delete aso files routine. Not helpful. The crashes are
intermittent, though ? you won't know exactly when it will crash, but it will
eventually once the swf is left to run within the Flash IDE.

The curious thing is that everything worked without a hitch before the
9.0.115.0 update. Running the swf file via the standalone player (both debug
and regular versions) works perfectly, it's only when Test Movie is running
that the Flash IDE croaks on me.

After hours of desperate investigation I noticed something: by enabling Omit
Trace Actions (i.e. checked) in my publish settings I have not yet had Test
Movie crash on me. Yet. So it seems like the traces from the swf are making
Flash crash.

Can anyone try this out? I am completely stumped.

unfortunately i stand corrected.

flash eventually crashed with Omit Trace Actions turned on. It took quite a
while for it to do so, however. i thought i had it pegged. But once it crashed
with the same error, subsequent test movies start to crash at much quicker
intervals, i.e. like it was before.

here's the beginning chunk of the error report:

Date/Time:      2008-01-04 09:51:21.192 -0500
OS Version:     10.4.11 (Build 8S2167)
Report Version: 4

Command: Adobe Flash CS3
Path:    /Applications/Adobe Flash CS3/Adobe Flash
CS3.app/Contents/MacOS/Adobe Flash CS3
Parent:  WindowServer [77]

Version: 9.0.0.494 (9.0.0)

PID:    1395
Thread: 19

Exception:  EXC_BAD_ACCESS (0x0001)
Codes:      KERN_INVALID_ADDRESS (0x0001) at 0xff80149b

Thread 0:
0   libSystem.B.dylib                  0x900248c7 semaphore_wait_signal_trap + 7
1   ...ia.Flash Player.authplaylib     0x318de198 0x31514000 + 3973528
2   ...ia.Flash Player.authplaylib     0x3190fa37 ExternalPlayer_Initialize +
112303
3   ...ia.Flash Player.authplaylib     0x3164f23f 0x31514000 + 1290815
4   ...ia.Flash Player.authplaylib     0x315ee98d 0x31514000 + 895373
5   ...ia.Flash Player.authplaylib     0x316f76c6 0x31514000 + 1980102
6   ...ia.Flash Player.authplaylib     0x316fa1ef 0x31514000 + 1991151
7   ...ia.Flash Player.authplaylib     0x316f79f7 0x31514000 + 1980919
8   ...ia.Flash Player.authplaylib     0x316fa1ef 0x31514000 + 1991151
9   ...ia.Flash Player.authplaylib     0x316f79f7 0x31514000 + 1980919
10  ...ia.Flash Player.authplaylib     0x316fa1ef 0x31514000 + 1991151
11  ...ia.Flash Player.authplaylib     0x316f79f7 0x31514000 + 1980919
12  ...ia.Flash Player.authplaylib     0x316fa1ef 0x31514000 + 1991151
13  ...ia.Flash Player.authplaylib     0x316f79f7 0x31514000 + 1980919
14  ...ia.Flash Player.authplaylib     0x316fa1ef 0x31514000 + 1991151
15  ...ia.Flash Player.authplaylib     0x316f79f7 0x31514000 + 1980919
16  ...ia.Flash Player.authplaylib     0x316fa1ef 0x31514000 + 1991151
17  ...ia.Flash Player.authplaylib     0x316f79f7 0x31514000 + 1980919
18  ...ia.Flash Player.authplaylib     0x316fa1ef 0x31514000 + 1991151
19  ...ia.Flash Player.authplaylib     0x316f79f7 0x31514000 + 1980919
20  ...ia.Flash Player.authplaylib     0x3166e2b0 0x31514000 + 1417904
21  ...ia.Flash Player.authplaylib     0x3177c9e8 0x31514000 + 2525672
22  ...ia.Flash Player.authplaylib     0x318f788f ExternalPlayer_Initialize +
13575
23  ...ia.Flash Player.authplaylib     0x3178c83c 0x31514000 + 2590780
24  ...ia.Flash Player.authplaylib     0x318f7f48 ExternalPlayer_Initialize +
15296
25  com.apple.HIToolbox                0x92e1fa4a TimerVector + 31
26  com.apple.CoreFoundation           0x9082d76a CFRunLoopRunSpecific + 3341
27  com.apple.CoreFoundation           0x9082ca56 CFRunLoopRunInMode + 61
28  com.apple.HIToolbox                0x92de7878 RunCurrentEventLoopInMode + 285
29  com.apple.HIToolbox                0x92de6f82 ReceiveNextEventCommon + 385
30  com.apple.HIToolbox                0x92e2fa74 _AcquireNextEvent + 58
31  com.apple.HIToolbox                0x92e2f8bc RunApplicationEventLoop + 150
32  com.adobe.flash-9.0-en_us          0x00816295 0x1000 + 8475285
33  com.adobe.flash-9.0-en_us          0x0071be51 0x1000 + 7450193
34  com.adobe.flash-9.0-en_us          0x0071befc 0x1000 + 7450364
35  com.adobe.flash-9.0-en_us          0x00003162 0x1000 + 8546
36  com.adobe.flash-9.0-en_us          0x00003089 0x1000 + 8329

oh and i forgot to mention something: i tried publishing my projects on the
pc, and publish/test movie won't even work now. i just get an immediate crash
for that.

is anyone reading this, and have any suggestions?

Yes, I have a suggestion:

Follow Bentley Wolfe's advice in his post above, and make an official report
to Adobe with all the details. It is very rare that any Adobe developers
actually read this forum. Once you (and everyone else in this thread) make an
OFFICIAL report on their bug report form, the problem is officially logged. But
if hardly anyone makes an official report, they don't consider it to be a major
bug and nothing will be done about it in the short term.

Thanks, I have already sent in a bug report before posting here, but just
wanted to know if anyone has come across this matter and managed to fix it.

I hope they find the source of this problem. It is making development
impossibly slow.

The only workaround I have for anyone with this same situation is to
publish/debug the SWF. The debugger seems like the only place to get trace
output within the Flash IDE and not crash, probably because it is using the
standalone flash player to launch the SWF.

I'm also having recent problems with Flash CS3 suddenly crashing whenever I try
to publish a FLA files or attempt to view the actionscript in the FLA. I now
cannot use Flash CS3 to create and publish any FLA/SWF.

I'm running on XP SP2 and I haven't installed any new programs.

I've never had this happen to me in any previous versions.

I'm wondering if Adobe's Dev Team is aware of this bug and/or if we should be
expecting a patch release soon?

Could someone from Adobe please confirm that this problem previously reported
by others in the forum is being addressed by Adobe.

Same publishing and exporting freeze, different reason.  Flash CS3, Mac 10.5.
3.  Publishing worked as expected until I added sound files.  

First, I cleared the second half of the key frames with sound, still froze.
Then I cleared the first half, and it published.  Then I cleared little
groups of key frames until I narrowed it down to one sequence of two sound
files repeating over 26 frames.  

The two sound files repeated each using more than 1 frame for the first 12
frames.  For the last 14 frames, each file was allotted just 1 (key)frame.  I
cleared the last 14 frames, and it published, telling me that the problem was
not a troublesome sound file - since the same two files published just fine
when given more than a single frame apiece.  

The relatively simple solution was to create a single sound file containing
the two sounds repeating over and over for the duration of the 14 frames.  I
cleared the last 14 frames again, imported the new sound file, and popped it
into place.

It published.